Spectrum customers who lost service during this weekend's outage will be able to get a credit on a future bill.
A company spokeswoman says the credit will be offered to people who call the customer service line and ask for one.
The credit amount will be determined on a case-by-case basis.
Customers in New York and New England were affected by the outage, which was caused by weather-related damage to fiber-optic lines.
The number to call for a credit is 855-707-7328.