The New York State Thruway Authority has announced a new way to help thousands of drivers in the Empire State.
The Office of the Toll Payer Advocate will help customers who aren't able to resolve toll problems using the Customer Service Center.
Each office will also help make sure folks get fair and responsive treatment and recommend reforms to improve service.
Thruway Authority customers who haven't been able to resolve toll violations can fill out a form on the agency's website to ask for help.